Want to set up your new account quickly?

Switch Guarantee

The Current Account Switch Service

Frequently asked questions about our Current Account Switch Service

How long does it take to switch your account?

If you use the Current Account Switch Service that we provide your account will be fully switched in 7 working days.

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How do I switch my account to CardOneMoney?

Switching your account to CardOneMoney has never been easier by using the Current Account Switch Service. We can switch all your Direct Debits, standing orders and wages/benefits. In order to switch your account call us on 0871 811 1881 (Calls cost 11p per minute, plus your phone company's access charge) and we will switch this over the phone.

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Does everything on my old account get switched to my new account?

No, recurring payments, also known as continuous payment authorities are not part of the guarantee. These are set up using your debit card details, rather than your account number and sort code, and are often used for telecoms bills, gym membership and payday loan repayments. So if you switch to a CardOneMoney account, you'll need to let the companies concerned know your new card details.

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What happens to any debit card transactions that I have asked my old bank to stop?

The Current Account Switch Service should not interfere with this process and any debit card transactions that you have asked your bank to stop should remain so after your switch.

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Can I prevent my new account details being given to someone who sends one-off payments to my old account?

You may be able to transfer your payments to your new bank without redirecting payments from your old account, and you should discuss this requirement with your new bank.

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Click below for links to the documents that you will need to switch your account