Identification Requirements

Following your application, we make various electronic checks regarding your application. This is not a Credit Check! We do this to identify you and where you live. Sometimes we are unable to verify your details automatically and may require further information from yourself. If we do, we'll contact you by Email, SMS and phone to confirm your identity.

If you have been asked to send us documents, you will need to send us one (1) document from List A and one (1) from List B.

List A (copies)

  • Valid passport
  • Valid UK photocard driving licence (full OR provisional)
  • Valid firearms certificate or shotgun licence
  • National Identity Card
  • Certified Copy of Birth Certificate

List B (Copies or originals, dated within the last three months)

  • Utility bill
  • Bank statement
  • Council tax statement, bill or demand letter
  • Credit card statement
  • Department of Work and Pensions Letters
  • Solicitor Letter confirming the Purchase of a Property
  • Rental agreement
  • Confirmation from a University of Attendance or Residence
  • British Forces Postal Overseas (BFPO), a letter from the commanding officer confirming residence
  • NHS Staff residing onsite, a letter from Human Resourcing confirming residence

You can send photocopies by:

Post: cardonemoney, PO BOX 3634, Chester, CH1 9NL

Fax: 01244 572 301

You can send originals by:

Post: cardonemoney, PO BOX 3634, Chester, CH1 9NL

If you have any questions regarding your application, please don't hesitate to contact us on 0844 257 2500. Calls cost 7p per minute, plus your phone company's access charge.

The CardOneMoney current account is not covered by the Financial Services Compensation Scheme. Please see our FAQs for more information.

*Subject to identification, residency - see terms and conditions. Cardholder must be at least 18 years of age.

CardOneMoney is a trading style of Spectrum Payment Services Limited, a company registered in England & Wales (No. 06268340) with registered Office at 3rd Floor, Vintners' Place, 68 Upper Thames St, London, EC4V 3BJ. Spectrum Payment Services Limited is authorised and regulated by the Financial Conduct Authority as a credit broker (FCA No. 839341) and to provide payment services (FCA No. 504547). We are not a lender.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Fair Payments Limited pursuant to license by Mastercard International Inc. Fair Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493) 2020 All rights reserved.