Card Security

Safety in numbers

Just like many other payment cards your cardone­money Prepaid Debit MasterCard Card comes with Chip and PIN. It couldn't be easier to use. Instead of signing a paper receipt to confirm your payment, you enter a four-digit Personal Identification Number(PIN), just like you do at a cash machine. This means it's much harder to be a victim of fraud, as anyone wanting to use your Debit MasterCard would need to know your secret PIN to make a payment with your Debit MasterCard.

If you think someone might know your PIN, contact our management team.

Changing Your PIN

We've now made it possible to change your PIN to something more memorable.

To change your PIN, follow these simple steps:

  1. Insert your cardonemoney Debit MasterCard into an ATM displaying the MasterCard Acceptance Mark (we recommend using a mainstream high street bank's cash machines for this).
  2. Follow the on screen instructions and key your PIN.
  3. From the on screen menu, select the "Change PIN" or "PIN Services" option.
  4. Follow the on screen instructions to change your PIN.
  5. You will receive an on screen message confirming your PIN has been changed.
  6. You will need to use your new PIN when authorising payment and cash withdrawals.

We strongly recommend that you do not change your PIN to a number that is easily guessed such as 1234 or your date of birth. You shouldn't disclose your PIN to anyone, including CardOneMoney staff.

Online Account Security

When you open your cardone­money account you'll be given access to our Online Account where you'll be able to check transactions, make payments and download statements. Our system is secure and only you have access to it. Once you log in for the first time, you'll be asked to change your pre assigned password to something a little more memorable.

The CardOneMoney current account is not covered by the Financial Services Compensation Scheme. Please see our FAQs for more information.

*Subject to identification, residency - see terms and conditions. Cardholder must be at least 18 years of age.

CardOneMoney is a trading style of Spectrum Payment Services Limited, a company registered in England & Wales (No. 06268340) with registered Office at 3rd Floor, Vintners' Place, 68 Upper Thames St, London, EC4V 3BJ. Spectrum Payment Services Limited is authorised and regulated by the Financial Conduct Authority as a credit broker (FCA No. 839341) and to provide payment services (FCA No. 504547). We are not a lender.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Fair Payments Limited pursuant to license by Mastercard International Inc. Fair Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493) 2020 All rights reserved.