1 Introduction and Account Opening
1.1 The Card One Money Business Account consists of two parts – the Card One Money Billing Account and the Card One Money Prepaid Corporate Mastercard® Card.
1.2 The Card One Money Account is a current account intended for business use only and is designed for businesses with a turnover up to £2,000,000 per annum with only minimal revenue coming from cash and cheque credits. Card One Money may decline any Card One Money Business Account application at its sole discretion.
1.3 These terms and conditions explain how the Card One Money Business Account works and explain our obligations to you and your obligations to us.
1.4 To be eligible for a Card One Money Business Account, you must be at least 18 and have a residential address in the UK at which you reside. Your business must be a business registered in the UK. We do not accept businesses with a PO Box or Mailbox address; nor do we accept businesses where a company is listed as a director. By law, we must check your identity and perform relevant checks on your business. We will do so by searching your record at identity authentication companies and fraud prevention agencies. The agencies will keep a record of our search. We may use an automated scoring system as part of our verification process, or we may ask you for documentary evidence. We may also need to visit your business premises. These checks are in accordance with the EU Money LaunderingDirective 2005/60/EC. If we suspect that you have given us false or inaccurate information, we may record our suspicions at fraud prevention agencies and may pass information about you to law enforcement agencies. If you would like details of the organisations with which we share information, please tell us by e-mail or post.
1.5 The Card One Money Business Account is not available to businesses providing certain goods and services such as pornography, prescription drug selling – including any form of supplements such as diet pills, narcotics, weapons, gambling, digi-box or streaming businesses, money service businesses, charities, commodities such as precious stones and metals, or those goods and services which are prohibited by law or, at our sole discretion, are otherwise doubtful from a risk, compliance or reputational perspective. In addition, the account is not suitable for businesses who wish to pay in large volumes of cash and cheques (see section 2.2.2).
1.6 The Card One Money Business Account cannot be used for any client money services.
1.7 You must only make an application for a Card One Money Business Account when to do so is in agreement with the terms of your company’s Articles Of Association or Memorandum of Association or both, or other document or agreement that defines your business or company's constitution
1.8 Should your application be submitted by a third party, for example an introducer that you have chosen to use, Card OneMoney will not be responsible for any information provided by that third party or costs that you may have incurred from using that third party, in relation to Card One Money, the account or its operation.
1.9 If an insolvency event occurs in relation to your business, then you agree we may:
You must inform us if you or your business enters into an insolvency event, within 7 days of entering into the event.
1.10 In these terms and conditions:
1.10.1 ‘Barclays’ means Barclays Bank plc;
1.10.2 ‘Our Bankers’ means Barclays Bank plc, National Westminster Bank plc or the Bank of England.
1.10.3 ‘Card One Money Business Account’ means an account which we open in your name and your business name and which consists of a ‘Billing Account’, as described in section 2, and a ‘Corporate Mastercard Card ’, as described in section 3, also referred to as the ‘Card One Money Corporate Card’, and ‘Corporate Card’
1.10.4 ‘e-money’ means electronic money, a surrogate for cash intended for making payments of limited amounts.
1.10.5 ‘group’ means Spectrum Payment Services Ltd and any other firms within the Company and any holding company or any parent company or any subsidiary or subsidiary undertaking of the Company or such companies, as such terms are defined in s 1159, s 1162 (together with Schedule 7 and the definition of “parent company” in s 1173), s 1161 and Schedule 6 of the Companies Act 2006, and“Group Company” means any of them.
1.10.6 ‘insolvency event’ means any bankruptcy or winding-up petitions or orders or resolutions, the appointment of an administrator or receiver, an insolvent reorganisation (by way of voluntary arrangement or otherwise) or the occurrence of any similar or analogous insolvency event.
1.10.7 ‘load’, ‘loading’ means an act of replenishing or increasing your account balance.
1.10.8 ‘our website’ means www.cardonemoney.com;
1.10.9 ‘recurring transaction’ means a regular payment collected from your Corporate Card by an originator, in line with your instruction;
1.10.10 ‘we’, ‘us’, ‘our’ means Spectrum Payment Services Ltd;
1.10.11 ‘we’, ‘us’, ‘our’ in relation to the Card One Money Corporate Card means Equals Money International Limited, or Spectrum Payment Services Limited acting on its behalf;
1.10.12 ‘you’, ‘your’ means the customer in whose name a Card One Money Business Account is opened. This customer has access to all account transactions. This definition also extends to any authorised users of your account(s) and the business in general. We would normally only allow you to authorise directors, officers or partners to have access to the account, regardless of whether they are cardholders or not.
2 Billing Account
2.1 Money in your Billing Account is held by our Bankers. Money in your Card One Money Business Account does not constitute a deposit and will not earn interest.
2.2 Paying In You can pay money into your Billing Account:
2.2.1 by electronic funds transfers including BACS and Faster Payment, we do not accept payments in third party names. Also proof of source of the funds may be requested.
2.2.2 by cash or cheque payable to you using only bank GIRO slips supplied by CardOneMoney Account. The maximum amount of cash allowed to be paid in is £500. The value of the cash will be credited to your account upon receipt by us. We reserve the right to withhold any amount paid in over £500 for a maximum period of 20 business days. The value of the cheque(s) will be credited to the Billing Account after 4 business days unless we receive notice of non-payment; we are waiting for proof of source as per 2.2.1 or we believe you have committed fraud. We do not accept cheques payable to a third party and endorsed in your favour. Any cheques received directly by us will be returned to the address we hold, provided by you. We may block accounts where excessive credits are made. Separate GIRO slips should be used for cash or cheque(s). Contact us or see our website for locations where you can pay in using this method.
2.3 If money is paid into the account from abroad, we will tell you the original amount received and any charges. If the sender has agreed to pay all charges, we will not charge you when we pay the money into your Billing Account. Any foreign currency received will be converted into Sterling by our Bankers. Should the credit subsequently be rejected for whatever reason, the money will be converted back to the original currency before being returned. You will be liable for any losses incurred due to currency exchange fluctuations and charges applied by the relevant banks.
2.4 We do not accept foreign cheques.However, should such a cheque be accepted by our Bankers they will be subject to recourse and cannot be considered cleared funds as such items are subject to differing clearing rules. Any credit from a foreign cheque will not be applied to the Billing Account for 12 months from presentation. In the event that the foreign cheque received is subsequently returned unpaid we will debit your account with the amount originally credited, along with any losses, and costs, including exchange rate fluctuations and any other charges that we may have been incurred.
2.5 If we are told, for example by another bank, that money has been paid into your account in error; we can take an amount up to the payment amount from your account. We do not have to ask you to agree to this but will let you know if it happens. We will act reasonably and try to minimise any inconvenience to you.
2.6 The maximum balance permitted in your Billing Account is £250,000. This limit may vary from time to time. There is no overdraft facility on your Billing Account.
2.7 Clearing times for money loaded into your Billing Account is as follows:
GIRO for cheques – 4 business days
GIRO for cash – upon receipt by us
BACS – 3 business days from date payment requested by originator
Faster Payment – 1 business day from date payment requested by originator
2.8 Withdrawals and Payments. You can take money from your Billing Account:
2.8.1 by transferring money into your Corporate Card;
2.8.2 by phoning us to request closure of your account. We will charge a redemption fee for a refund. We will arrange an electronic transfer to an account nominated by you. Legally, we may ask you to provide us with certain information before we can process your redemption request;
2.8.3 by requesting to send money abroad (some countries are excluded). Should the payment be declined for any reason; the money will be returned to the account and the charges refunded.
2.8.4 by a regular bill payment / standing order (using Faster Payments), or by direct debit. We do not accept direct debits under the SEPA Direct Debit Scheme.
2.8.4.1 You can cancel or change a bill payment / standing order or direct debit by going to our website or contacting us so we can do this for you. Cancellations or changes must be made 3 business days prior to the due date to prevent automatic payment. Money that has left your account via regular bill payment/standing order cannot be recalled. If you wish to cancel or change a direct debit, as well as telling us so that we can amend any further payments, please also tell the business or organisation the direct debit is with so they can make the amendment.
2.8.4.2 A business or other organisation you have a direct debit with will normally tell you 10 working days before changing the payment dates or amount of money they ask us to pay them from your account. We allow direct debit payments to be collected from your account on the date specified in the direct debit instruction. If you think there has been an incorrect direct debit payment you should tell us immediately so that we can arrange a refund. If you have a dispute about a direct debit you will need to resolve the dispute with the company or organisation directly.
2.8.4.3 If a regular bill payment / standing order or direct debit is due to be paid from your Billing Account and the balance is insufficient we will not make the payment. We will text you to notify you that we have not made the payment. You must then make alternative arrangements for payment to the intended recipient.We may prioritise standing order payments so that certain payments are given higher priority than others. We will tell you if this is the case. We may cancel any direct debit where there are insufficient funds in your Billing Account to cover the full payment.
2.8.4.4 You can make a same or next day one off payment through participating banks to another party over the phone, online or via the app. Please see section 10 for fees payable.
2.8.4.5 You cannot cancel a same day or next day payment once the funds have been debited from your billing account.
2.8.4.6 We may refuse to make a payment from your account if we reasonably believe that doing so may cause us to breach a legal requirement or expose us to action from any government or regulator. We may also refuse to act on any instruction you give us including payment instructions where we believe that:
2.8.5 If, for any reason whatsoever, you are able to make a withdrawal when there are insufficient funds in your Billing Account for that transaction (a ‘shortfall’), we will seek reimbursement of the shortfall from you immediately. If there are sufficient funds available on your Corporate Card, we will transfer the shortfall amount from your Corporate Card (s) into your Billing Account. We may also seek reimbursement of the shortfall from any other account that you have with us, from another payment method that you may nominate at that time, or from any funds that you subsequently pay onto your Billing Account or Corporate Card. Until the shortfall has been paid, we may suspend your Business Account.
2.9 Statements To help you manage your Billing Account and check entries on it, you can access your account statements on our website. You may download these statements at no charge, or you can ask us for a paper copy of the statement for which a fee may be charged. You should check your statement regularly. If there is an entry which seems to be wrong, you should tell us as soon as possible so that we can investigate it. During our investigation, you should co-operate with us and with the police, if we need to involve them.
2.10 Account Status To keep your account in good standing you must maintain a positive balance and enough funds in the Billing Account to cover the Card One Money Business Account minimum monthly management fee, which, if applicable, will be charged on the 1st calendar day of each month. If there are insufficient funds in the Billing Account to pay the minimum account fee and there are sufficient funds on the Card, you agree to allow us to move enough money from the Card Account to pay the account fee. If there are insufficient funds in either account to pay this fee for 2 consecutive months, we will suspend your account. When new funds are paid into the account, we will collect the two minimum monthly fees in arrears.
2.11 Fees We will deduct the value of your Card One Money minimum monthly management fee, if applicable, from the balance on your Billing Account when they become due and we will deduct any transaction charges real-time unless we have to apply cheque credit minimum charges which will be made monthly. Please see Section 10 for the fees payable for the facility.
3 Your Corporate Card
3.1 The money on your Corporate Card is held by Equals Money International Limited. This money is electronic money(‘e-money), does not constitute a deposit, and will not earn interest.
3.2 Where you have requested additional Corporate Cards and PINs for authorised users, you authorise that person to transact on the Card on your behalf.
3.3 Loading You can pay money onto your Corporate Card only by transfer from your Billing Account, which holds cleared funds. The maximum amount of each transfer is £1250. The minimum amount is £1. The money will normally be credited to the balance within 1 hour of your instruction. There can be up to 3 transfers to the Corporate Cards up to a maximum of £2,500 in a 24-hour period from midnight - midnight GMT. The maximum annual cumulative load is £150,000.
3.4 The maximum balance permitted on your Corporate Card at any one time is £5,000. This limit may vary from time to time. There is no overdraft facility on your Corporate Card.
3.5 Withdrawals You can take money from your Corporate Card:
3.5.1 by setting up recurring transactions. To cancel recurring transactions please initially tell the company taking the payments. However, you may also tell us that you have stopped permission for the payments, and we will take the required action.
3.5.2 by redeeming some or all of the remaining balance on your card. We will charge a fee to do this. We will return these funds to the Billing Account. However, for legal reasons, we may ask for certain information before processing your redemption request;
3.5.3 by using your card as described in Section 4.
3.6 Statements To help you manage your Corporate Card and check entries on it, you can access account statements on our website. You may download these statements at no charge, or you can ask us for a paper copy of the statement for which a fee may be charged. You should check your statement regularly. If there is an entry which seems to be wrong, you should tell us as soon as possible so that we can investigate it. During our investigation, you should co-operate with us and with the police, if we need to involve them. Your statement will show the amount of the card transaction shown in the currency in which it was made, the exchange rate charged by us to effect any currency conversion and the amount of any fee related to the card transaction.
4 Use of the Corporate Card
4.1 In this Section, ‘you’ includes your authorised users.
4.2 Detailed instructions on how to use your Corporate Card will be found on the website.
4.3 You can use your Corporate Card at most locations in the UK or abroad that displays the Mastercard® Acceptance Mark. There is a daily cash withdrawal limit of £450 at an ATM, and a maximum limit of 5 withdrawals per day. There is a daily spending limit of £2,000 including cash advances, on transactions other than ATM transactions. The maximum ATM and over the counter cash withdrawal is £20,000 over each 12 month period.
4.4 Do not try to use your Corporate Card after the expiry date. We will send you a new Corporate Card before the expiry date, provided you have stayed within these terms and conditions.
4.5 We will deduct the value of your Corporate Card transactions, and any related transaction fees, from the balance on your Corporate Card as soon as you make the transactions.
4.6 If, for any reason whatsoever, you are able to make a transaction when there are insufficient funds on your Corporate Card for that transaction (a ‘shortfall’), we will seek reimbursement of the shortfall from you immediately. If the shortfall results from a retailer error, we will seek the shortfall from the retailer, which may take up to 45 days after the investigation has been completed. Otherwise, we will seek to transfer the shortfall amount from your Billing Account, any other account that you have with us, from another payment method that you may nominate at that time, or from any funds that you subsequently pay onto your Corporate Card. Until the shortfall has been paid, we may suspend your Billing Account.
4.7 A refund will only be made to your Corporate Card if the original transaction was made on the Corporate Card.
5 Authorising Transactions
5.1 A Corporate Card transaction will be regarded as authorised by you where you:
5.1.1 Authorise the transaction at the point of sale by following the instructions provided by the merchant or retailer to authorise the transaction, which may include:
5.1.1.1 Entering your PIN or providing any other security code,
5.1.1.2 Providing the Corporate Card details and / or any other details as requested,
5.1.1.3 Waving / swiping the Corporate Card over a card reader or inserting your Corporate Card into a card reading device for the purpose of making a payment.
5.1.1.4 Inserting a Corporate Card and entering your PIN to request a cash withdrawal at an ATM,
5.1.1.5 Making a request for an over the counter cash withdrawal.
5.1.1.6 Using your contactless card and touching it against the contactless reader until the light turns green.
5.2 Authorisation for a transaction may not be withdrawn or revoked by you after the time it is received. However, you may withdraw any transaction which is future dated if notice is provided to the originator before the scheduled date of the transaction.
5.3 All transactions require authorisation. We will not normally authorise a transaction if the balance on your Corporate Card is insufficient to cover the transaction and any related transaction fee.
5.4 You have 13 months to notify us of an unauthorised or incorrectly authorised payment transaction on your Corporate Card.
6 Our liability
6.1.1 We cannot guarantee that a retailer will accept your Corporate Card or that we will necessarily authorise any particular transaction because of a system problem, events outside our reasonable control, or because we are concerned about misuse of your Corporate Card. Accordingly, we shall not be liable if a retailer refuses to accept your Corporate Card, if we do not authorise a transaction, or if we cancel or suspend use of your Corporate Card. Unless otherwise required by law, we shall not be liable for any direct or indirect loss or damage you may suffer as a result of your total or partial use of, or inability to use, your Corporate Card, or as a result of the use of your Corporate Card by any third party. If you do not use your Corporate Card in accordance with these terms and conditions, or if we find that you are using your Corporate Card fraudulently, we reserve the right to charge you for any reasonable costs that we incur in taking action to stop you using it and to recover any monies owed as a result of your activities.
6.1.2 We are not responsible for the quality, safety, legality or any other aspect of any goods or services that you buy with your Corporate Card. Any disputes about purchases made using your Corporate Card must be settled with the retailer concerned. If you use your Corporate Card to make a purchase, you cannot stop that transaction.
7 Protecting your Card One Money Business Account
7.1 In this section, ‘you’ includes your authorised users
7.2 We will co-operate with other industry organisations to provide secure and reliable account and payment systems that you can trust.
7.3 Taking care. Taking care of your Corporate Card, PIN and other security information is essential to help prevent fraud and protect your Card One Money Business Account. Please make sure that you follow the advice given below.
7.3.1 Do not let anyone else use your Corporate Card, and do not tell anyone else your PIN, password or other security information.
7.3.2 We will never ask you to tell us your PIN. If you are in any doubt about whether a caller is genuine, or if you are suspicious about them, take their details and call us.
7.3.3 When you change your PIN at an enabled ATM, choose your new PIN carefully. Avoid selecting a PIN that can be compromised using other information about you, such as numbers from your date of birth or house number.
7.3.4 Memorise your PIN, password and other security information, and securely destroy the notice as soon as you receive it.
7.3.5 Always take reasonable steps to keep your Corporate Card safe and your PIN, password and other security information secret at all times.
7.3.6 Never give away your Card One Money Business Account details or other security information.
7.3.7 Keep your Corporate Card receipts and other information about your Card One Money Business Account, such as statements, safe and destroy them carefully.
7.3.8 You must sign the signature strip on the back of your Corporate Card as soon as you receive it.
7.4 If your Corporate Card is lost or stolen, if you suspect that it has been used by someone other than you, or that someone else knows your PIN, password or other security information, you must tell us as soon as you can by emailing or calling us on our 24 hour lost and stolen card helpline found in Section 14. We will take immediate steps to try to prevent your Corporate Card from being used.
7.5 Treat your Corporate Card like cash. If it is lost or stolen, you may lose some or all of the money on your Corporate Card.
7.6 Upon request, we will investigate any disputed transactions or other misuse of your Corporate Card. We may need more information and assistance from you for this. We will immediately refund the transaction amount and associated charges that were not authorised by you, provided you have kept your CorporateCard and PIN secure, you have not acted fraudulently, and you have acted with reasonable care.However, if the investigation shows that any disputed transaction was authorised by you, that you did not keep your Corporate Card or PIN secure, or that you have acted fraudulently, we may reverse the refund and charge you an administration fee to your Billing Account.
7.7 Online account/Mobile app. Your online account/Mobile app is safe and convenient if you take a number of simple precautions. Please be sure to follow the advice given below.
7.7.1 Keep your PC/Mobile telephone/Tablet secure, you must let us know if these are lost or stolen. Use up-to-date anti-virus and spyware software and a personal firewall.
7.7.2 Keep your password secret.
7.7.3 We (or the police) will never contact you to ask you for your online account password or card PIN.
7.7.4 Treat emails received from senders claiming to be us with caution and be wary of emails or calls asking you for any personal security details.
7.7.5 Always access our website by typing our website address into your web browser. Never go to our website from a link in an email and then enter personal details.
7.7.6 Once you have logged in to the Mobile app, do not leave your mobile device unattended or let anyone else use your mobile device. Also ensure that you log out of the Mobile app once you have finished and do not leave the Mobile app running in the background whilst logged in
7.7.7 You may be responsible for unauthorised payments made from your accounts if you have not kept your mobile devices and your security details safe.
7.9 Liability for losses. If you act fraudulently or without reasonable care, you will be responsible for all losses on your Card One Money Business Account. (This may apply, for example, if you do not follow the advice in this section or violate these terms and conditions.)
7.9.1 Unless we can show that you have acted fraudulently or without reasonable care, your liability for misuse of your Corporate Card will be limited as follows:
7.9.2 If you have acted with reasonable care (as defined in this section) and have not acted fraudulently, you will not be liable for losses caused by someone else which take place on your online account service.
7.9.3 If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms and conditions or failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious it will happen or if, at the time the contract was made, both we and you knew it might happen.
7.9.4 We will not be liable for any default resulting from any abnormal or unforeseeable circumstances beyond our control (such as acts of God, terrorism, war, government action or natural disaster), the consequences of which would have been unavoidable despite all our efforts to the contrary.
7.9.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Card; and/or for breach of our statutory obligations, including any applicable rules of the FinancialConduct Authority. However, we will not be liable for any default where it is a result of our duty to comply with any applicable laws of the European Union or the United Kingdom.
8 Closing your Card One Money Business Account
8.1 If your Card One Money Business Account is closed, both the Billing Account and Corporate Card will be closed together.
8.2 You can also close your Card One Money Business Account at any time after that by writing to us, via e-mail, or by phone. Please find our contact details in Section 14. We will charge you a £10.00 Redemption fee and refund all remaining money less outstanding transactions and charges. We will arrange an electronic transfer to a nominated bank account.
8.3 Normally, we will give you 60 days notice before closing your Card One Money Business Account. However, we can close your Card One Money Business Account immediately if we suspect fraud or misuse of the Card One Money Business Account, if you act in a threatening or abusive manner to our staff and representatives, if you are in breach of these Terms and Conditions, if we have security concerns, or if required by law. We will tell you of the closure as soon as we can or are permitted to do so. We will also close your account in the event of your death or on notification of your imprisonment.
8.4 When the Card One Money Business Account is closed, we will reject any further Corporate Card transaction authorisation requests and will not pay any further payments from your Billing Account. However, we will debit to your Corporate Card any transactions that have already been authorised at the time of closure and plus related transaction fees.
8.5 Once the Card One Money Business Account is cancelled, you must arrange for any credits to be paid to you direct.
9 Changes to these terms and conditions
9.1 You can find the current version of these terms and conditions on our website.
9.2 Changes to these terms and conditions will be communicated to you using the email or postal address that you provided to us. Changes to your disadvantage will be communicated to you at least 60 days before the change is effective. At any time up to 60 days from the date of this notification, you may close your Card One Money Business Account without incurring any extra charges. Any other changes can be made immediately and communicated within 30 days. Please keep your contact details current. When we send correspondence to this email or postal address, we will assume receipt by you.
9.3 The Mastercard daily exchange rate is used to convert foreign transactions into Sterling. This rate changes frequently. You can find out the applicable exchange rate for those transactions by contacting us on the number found in Section 14.
10 Fees
We will charge the following fees to your Billing Account:
10.2 We will charge the following fees to your Card One Money Corporate Card:
10.3 You can also find out about these fees by phoning us or looking on our website (see section 14)
10.4 When you use your Corporate Card at an ATM, you may also be subject to the fees, surcharge rules and regulations of the ATM provider or other financial institution or association.
11 Your details
You must tell us as soon as possible if you change your name, business name, address, phone number or email address, or if any Directors or employees who are signatories or cardholders join or leave the business, or if there is any change of ownership of the business, any change in business type and when your business turnover exceeds £2m pa or where your business needs to pay in more cash and cheques. A £10 administration fee may be charged when we affect any change. If we contact you about your Card One Money Business Account, we will use the most recent contact details that you have given us. We will not be liable to you if you have failed to tell us of any change of contact details. We will treat any communication to you by mobile phone text message or email as being received as soon as we send it. We will treat any communication by first-class post as being received on the next working day. Funds on the card belong to your company and if you leave the employment of the business, you should return your card to the administrator of your Card One Money Business Account.
12 Using and sharing your information (Data Protection)
When you purchase the Card One Money Business Account and use the Card One Money Corporate Card associated with it, you agree that we can use your personal and business information in accordance with our Privacy Policy, which may be found on our website, or, you may contact us directly and we will post a printed copy to you. It includes information on how the data will be used and stored and with whom we share the information. Data may be held outside of the EEA by a supplier that provides settlement services in relation to the Corporate Card.
13 Cashback Rewards
13.1 As part of your current account we provide a cashback rewards programme (the ‘Cashback Service’). In order to provide the Cashback Service we work with Sodexo Motivation Solutions UK Limited (registered in England No 02680629) whose registered office is at Avalon House, Breckland, Linford Wood, Milton Keynes, Buckinghamshire, MK14 6LD (‘Sodexo’).
13.1.1 The Cashback Service is subject to the terms set out in Schedule 1 to these Card One Money Account Terms and Conditions. For more information on this benefit please see our website.
13.1.2 This benefit will continue for as long as your current account remains open. You can opt out of receiving this benefit via your online account or by contacting us using the details below.
14 Our contact details
14.1 You can contact us:
14.1.1 via the ‘contact us’ facility on our website, www.cardonemoney.com;
14.1.2 by phone on 0345 241 6775. We may monitor or record calls to help us improve our customer service;
14.1.3 Lost or Stolen can be reported 24 hours a day by logging onto your online account or by phoning us on 0345 241 6775. We may monitor or record calls to help us improve our customer service;
14.1.4 by post at Card One Money Businesses, PO Box 3634, CHESTER, CH1 9NL
15 Complaints
15.1 If you are unhappy in any way with your Card One Money Account, please tell us so we can try to resolve the situation. You can complain via email, post or by calling 0345 241 6775.
15.2 You can request our Complaints Procedure via email, phone or by visiting www.cardonemoney.com. We will aim to resolve any complaints within 15 business days of receiving the complaint and in exceptional circumstances within 35 business days. None payment related complaints may take up to 8 weeks to resolve.
15.3 If we are not able to resolve the complaint to your satisfaction and you are eligible, you may be able to refer it to the Financial Ombudsman Service.
15.4 The Financial Ombudsman Service is a free, independent service which might be able to settle a complaint between you and us. Their contact details are: The Financial Ombudsman Service, ExchangeTower, London, E14 9SR; phone 0300 123 9 123, website www.financial-ombudsman.org.uk.
16 Compensation
16.1 The Corporate Card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme (FSCS). No other compensation scheme exists to cover losses claimed in connection with the Corporate Card. This means in the unlikely event that Equals Money International Limited becomes insolvent the funds held on your Corporate Card may become valueless and unusable and as a result you may lose your money. However, as a responsible e-money issuer, Equals Money International Limited ensures that, once it has received your funds, they are deposited into a secure account specifically for the purpose of redeeming transactions made by your card. In the unlikely event that Equals Money International Limited becomes insolvent, these funds should be protected on your behalf.
17 Assignment/transfer
17.1 We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you at least 60 days prior notice. If we do this, your rights will not be affected.
17.2 We may transfer your Corporate Card facility to a card issuer other than Equals Money International Limited at anytime, on giving you at least 60 days prior notice. If there are new terms and conditions, we will provide these to you. Unless you advise us within the 60 day period that you do not want the new Corporate Card, you agree that we can transfer the balance on your existing Card One Money Corporate Card to the new card when you activate it.
18 Governing law
These terms and conditions are concluded in English and governed by English law.
19 Card One Money Corporate Card Issuer
Mastercard is a registered trademark of Mastercard International Incorporated. The Card is issued by Equals Money International Limited pursuant to licence by Mastercard International Inc. Equals Money International Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493)
20 Card One Money Business Account provider
Card One Money Business is a trading style of Spectrum Payment Services Ltd (Reg. 6268340), “SPS” under the FCA’s PaymentService Regulations 2017 (PSRs). SPS is authorised by the FCA under the PSRs, No. 504547, for the provision of Payment Services.
* fees include VAT charged at the current rate
Last updated 12 May 2023
