Terms & conditions

From time to time, we may make changes to our terms.

Terms
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Documentation
Terms and Conditions
TRUST Account
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Retail & Corporate terms
Detail
Documentation
Retail terms
COM Business Account
These terms and conditions apply to you if you are one of the following:

• An individual (natural person);
• A micro-enterprise with fewer than 10 employees and an annual turnover of less than €2 million; or
• A charity with an annual turnover of less than £1 million.
Retail terms
COM Business Account
These terms and conditions apply to you if you signed up on or after 28 April 2026 (or are an existing customer, from 27 June 2026), and you are one of the following:

• An individual (natural person);
• A micro-enterprise with fewer than 10 employees and an annual turnover of less than €2 million; or
• A charity with an annual turnover of less than £1 million.
Retail terms
COM Corporate Account
These terms and conditions apply to you if you are one of the following:

• An individual (natural person);
• A micro-enterprise with fewer than 10 employees and an annual turnover of less than €2 million; or
• A charity with an annual turnover of less than £1 million.
Retail terms
COM Corporate Account
These terms and conditions apply to you if you signed up on or after 28 April 2026 (or are an existing customer, from 27 June 2026), and you are one of the following:

• An individual (natural person);
• A micro-enterprise with fewer than 10 employees and an annual turnover of less than €2 million; or
• A charity with an annual turnover of less than £1 million.
Corporate terms
COM Business Account
These terms and conditions apply to you if you do not meet the criteria set out in the Retail Terms and Conditions above.
Corporate terms
COM Corporate Account
These terms and conditions apply to you if you do not meet the criteria set out in the Retail Terms and Conditions above.
Product terms
Detail
Documentation
Product terms
Card Service Terms
These product terms and conditions apply to all Card One Money Business and Corporate Account customers with card services.
Product terms
FX Service Terms
These product terms and conditions apply to all Card One Money Business and Corporate Account customers with FX and international payment services.
Product terms
Cashback Service Terms
These cashback terms apply to all Card One Money Business and Corporate Account customers who signed up on or after 1st September 2025, and will apply to existing customers from the 1st November 2025.