If you would like to make a complaint, please get in touch and we will investigate your concerns.
Phone: 0345 241 6775
Email: Please email us at firstname.lastname@example.org
Live Chat: Click on the live chat icon on the homepage of the website
Post: If you prefer, you can write to us at: Card One Money, PO Box 3634, Chester, CH1 9NL
Phone is open:
Monday to Friday: 8:30am - 5pm
Live chat and email are available:
Monday to Friday 8:30am - 5pm
Saturday: 9:30am - 1pm (closed Sundays and bank holidays)
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we're typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our 'final response'.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.