ID requirements

Identification requirements

Once you’ve applied for an account, we need to make a few checks regarding your application. These are not credit checks - we simply do them to identify you and where you live.

If we are unable to verify your details automatically, we may get in touch and ask for further information.

Documents we may need to see

If you have been asked to send us documents to confirm who you are, you will need to send us one (1) proof of identity AND one (1) proof of address from the list below. Please note that your driver’s licence can only be used as either proof of address OR proof of identity, not both. All documentation can be emailed to us at account.openings@cardonemoney.com.

Alternatively you can send photocopies and originals to;
Card One Money
PO Box 3634
Chester
CH1 9NL

Proof of identity

Please send us a copy of your original document for one of the below.

  • Valid passport
  • Valid full or provisional UK photocard driving licence
  • Valid firearms certificate or shotgun licence
  • National identity card (we need to see the front and back)
  • Certified copy of birth certificate

Proof of address

Please send us a copy or the original document for one of the below. Bills, letters, statements and agreements must be dated within the last 3 months.

  • Utility bill
  • Bank statement
  • Council tax statement, bill or demand letter
  • Credit card statement
  • Valid full or provisional UK photocard driving licence (not required to be dated within the last 90 days)
  • Department of Work and Pensions letters
  • Solicitor letter confirming the purchase of a property
  • Rental agreement
  • Confirmation from a university of attendance or residence
  • British Forces Postal Overseas (BFPO), a letter from the commanding officer confirming residence
  • NHS staff residing onsite, a letter from Human Resources confirming residence
Travel money illustration

Need a hand?

If you have any questions regarding your application or the documentation you need to send us, don't hesitate to contact us.